By installing the Paidback Shopify app, you agree to these terms. Please read them — they're written to be clear, not to bury important things in fine print.
Paidback is a software tool that automates the collection, packaging, and submission of chargeback dispute evidence to Shopify Payments on your behalf. Paidback is not a law firm and does not provide legal representation. Use of this service does not create an attorney-client relationship of any kind.
We do not guarantee that any dispute will be decided in your favor. Chargeback outcomes are determined entirely by Shopify Payments and the issuing bank. Paidback optimizes your submissions and works to maximize your chances of winning, but we make no warranty, expressed or implied, regarding win rates or results for any specific dispute.
Paidback charges a success fee only when a dispute is decided in your favor:
Fees are billed through Shopify's built-in billing system. By using Paidback, you authorize Shopify to charge your account for fees on confirmed wins.
Fees for won disputes are due regardless of whether your subscription is active at the time of billing. If you uninstall Paidback while a won dispute is pending fee collection, the fee remains owed and will be collected if you reinstall, or invoiced separately.
Fees for disputes submitted prior to cancellation remain due if the dispute is resolved in the merchant's favor. By using Paidback, you acknowledge that uninstalling the app does not waive fees on previously submitted disputes.
Merchants who join during early access lock in the 15% rate for the lifetime of their account. We reserve the right to adjust pricing for new merchants at or after general availability. Your rate will never increase once you have joined during early access.
You may cancel at any time by uninstalling the Paidback app from your Shopify store. Uninstalling immediately stops new disputes from being processed. Disputes already in progress at the time of cancellation will be handled on a best-effort basis — we will attempt to complete any submissions already underway, but make no guarantee of completion. Disputes that have not yet been submitted at the time of uninstallation may not be submitted.
Data collected during your use of Paidback is retained and deleted in accordance with our Privacy Policy.
By using Paidback, you represent that:
Submitting false evidence in a payment dispute may violate Shopify's terms and applicable law. Paidback is not liable for any consequences arising from inaccurate information you provide.
Paidback is not liable for dispute outcomes, lost revenue, or any indirect, incidental, or consequential damages arising from use of our service. Our total liability to you for any claim arising from use of Paidback is limited to fees you have paid to us in the 90 days preceding the claim.
We may update these terms from time to time. Material changes will be communicated via email to the address on your Shopify account at least 14 days before they take effect. Continued use of Paidback after that date constitutes acceptance of the updated terms.
These terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts of Delaware.
Paidback
Email: hello@paidback.io
Website: paidback.io