Paidback automatically builds and submits evidence-packed dispute responses for your Shopify store. You only pay 15% when we win — nothing otherwise.
Most merchants submit weak or incomplete evidence. Shopify Payments disputes require specific, structured responses — and a generic reply loses every time.
Pulling order data, writing rebuttals, formatting evidence packages — it's a full-time job. And every hour spent on disputes is an hour not spent growing your store.
Chargeflow charges 25% and never shows you what they submit. You're paying a premium to be kept in the dark about your own disputes.
Paidback connects to your Shopify store, monitors disputes in real time, and builds optimized responses — automatically.
Install the Paidback app from the Shopify App Store. One-click OAuth — no CSV exports, no manual setup. We read order data, fulfillment records, and customer communication automatically.
The moment a chargeback is filed on Shopify Payments, Paidback is notified via webhook. No checking dashboards, no missed deadlines. We catch every dispute within seconds.
Our system pulls order history, tracking data, delivery confirmation, customer messages, and fraud signals to build a structured, evidence-backed rebuttal tailored to the dispute reason code.
Unlike the competition, we show you exactly what we're submitting. Review every piece of evidence, add context if needed, then approve. No black boxes. No surprises.
We submit directly to Shopify Payments and track the outcome. If you win, we take 15%. If you lose, you pay nothing. Our incentives are perfectly aligned with yours.
| Paidback | Chargeflow | Disputifier | |
|---|---|---|---|
| Success fee | 15% | 25% | 25% |
| Monthly subscription | None | $0–$199+ | $0–$99+ |
| See what's submitted | ✓ Always | ✗ Never | ✗ Never |
| Review before submission | ✓ Yes | ✗ No | ✗ No |
| Shopify Payments native | ✓ Built for it | Partial | Partial |
| Pay only when you win | ✓ Always | ✓ Yes | ✓ Yes |
Read every word before it goes to your bank. Paidback is the only tool that puts you in control of what's submitted on your behalf.
Different chargeback reason codes require different evidence strategies. We tailor every response to the specific dispute type — not a generic template.
Track your dispute history, win rates by reason code, and recovered revenue over time. Know exactly where you stand.
We flag repeat chargeback customers, suspicious order patterns, and high-risk signals so you can make smarter fulfillment decisions going forward.
No monthly fees. No retainers. No upfront cost. We only make money when you make money.
Early access members lock in 15% for life — pricing may increase at general availability.
On a $500 chargeback win:
Paidback is built specifically for merchants using Shopify Payments. This is currently our sole focus — we're deeply integrated with how Shopify Payments handles disputes, which lets us build more effective responses than generic tools. If you use a third-party payment processor, we're not the right fit yet.
Before any response is submitted to Shopify Payments on your behalf, you'll receive a full preview: the rebuttal letter, every piece of evidence attached, and why each piece was included. You can add notes, request changes, or approve as-is. Nothing goes out without your sign-off.
We monitor the dispute outcome directly through the Shopify API. When Shopify Payments confirms the dispute was decided in your favor and the funds are returned to your account, that's a win. Our 15% fee is calculated on the disputed amount and billed automatically after the win is confirmed.
We handle all major Shopify Payments dispute reason codes, including: item not received, item not as described, unauthorized transaction, credit not processed, and subscription canceled. Our response strategies are tailored per reason code — not a one-size-fits-all template.
Yes. Paidback uses Shopify's official OAuth flow and only requests the permissions necessary to read order, customer, and dispute data. We do not store payment card data. All data in transit is encrypted via TLS, and we follow SOC 2-aligned data handling practices.
Early access members lock in 15% for life. We may adjust pricing for new customers at general availability, but your rate will never increase once you've joined during early access.
Three key differences: (1) We charge 15% vs Chargeflow's 25% — that's 40% less per won dispute. (2) We show you exactly what's submitted — Chargeflow is a black box. (3) We're purpose-built for Shopify Payments specifically, while Chargeflow is a more generic solution.
We're onboarding a limited number of Shopify merchants during our early access period. Join the waitlist and lock in 15% for life.
No spam. No monthly fees. Early access members lock in 15% for life.