Stop losing
winnable chargebacks
Paidback is an agentic AI system that autonomously collects evidence, builds dispute responses, and submits them for your Shopify store. You only pay when we win — nothing otherwise.
Chargebacks are quietly bleeding your store
You're losing disputes you could win
Most merchants submit weak or incomplete evidence. Shopify Payments disputes require specific, structured responses — and a generic reply loses every time.
It takes hours you don't have
Pulling order data, writing rebuttals, formatting evidence packages — it's a full-time job. And every hour spent on disputes is an hour not spent growing your store.
Existing tools are overpriced
Chargeflow takes 25% of every win, with no cap. On a $2,000 chargeback, that's $500 of money that was already yours.
Automated. Transparent. Effective.
Paidback connects to your Shopify store, monitors disputes in real time, and builds optimized responses — automatically.
Connect your store
Install the Paidback app from the Shopify App Store. One-click OAuth — no CSV exports, no manual setup. We read order data, fulfillment records, and customer communication automatically.
We detect disputes instantly
The moment a chargeback is filed on Shopify Payments, Paidback is notified via webhook. No checking dashboards, no missed deadlines. We catch every dispute within seconds.
We build your response
Our AI analyzes the dispute reason code, pulls the right evidence from your order history, tracking data, delivery confirmation, and fraud signals, then generates a tailored rebuttal letter optimized for your specific case. If any critical evidence is missing, we'll flag it and tell you exactly what's needed and why — so you can strengthen your case before it's submitted.
Submitted automatically — you stay informed
The moment your evidence package is ready, Paidback submits it — no delays, no manual steps. You see every piece of evidence collected, the response strategy used, and a confidence score in your dashboard. Full visibility, zero busywork.
Pay only when you win
We submit directly to Shopify Payments and track the outcome. If you win, we take 15%. If you lose, you pay nothing. Our incentives are perfectly aligned with yours.
Catch repeat disputers before you ship
Some customers dispute again and again. Once Paidback has won a dispute against a customer, it warns you the moment they order from you again — before the package leaves.
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We remember who lost
When a dispute is decided in your favor, Paidback tags that customer in your own Shopify store with their dispute count. Customers who were in the right — disputes you lost, accepted or refunded — are never flagged.
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We flag their next order instantly
The moment they order again, you get an email, the order is tagged in Shopify, and it appears under Flagged orders in Paidback. Choose hold fulfillment and it can’t ship until you release it.
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You decide
See their dispute history right on the order page, then fulfill it, or cancel and refund it before it ships. Paidback never cancels an order for you.
⚠️ Order #1842 is from a customer who lost 2 disputes against you
Jordan R. just placed order #1842 for $749.00. This customer previously filed and lost 2 disputes ($640.00) against your store.
We’ve put its fulfillment on hold, so it won’t ship until you release it.
Review the orderFree and optional. Off until you turn it on in Settings. Paidback doesn’t keep a list of your customers — their dispute history lives in your Shopify store — and orders from everyone else are checked and discarded, never stored. How we handle this data.
Glass-box, not black-box
| Paidback | Chargeflow | Disputifier | |
|---|---|---|---|
| Success fee | 15% | 25% | 20% |
| Fee cap per dispute | $250 | ✗ None | $250 |
| See the evidence submitted | ✓ Before and after | After (PDF) | Not advertised |
| Review before submission | ✓ Yes | Not advertised | ✗ Fully hands-off |
| Focus | ✓ Built for Shopify Payments | Many processors | Many processors |
| Pay only when you win | ✓ Always | ✓ Yes | ✓ Yes |
Fully autonomous — no human in the loop
Paidback is agentic AI — it doesn't just generate text, it takes action. From detecting a dispute to collecting evidence across multiple systems to submitting a tailored response, the entire workflow runs autonomously. Set it to autopilot and never think about chargebacks again.
Full response visibility
See every piece of evidence collected, the response strategy used, and your confidence score — all in your dashboard.
Reason-code intelligence
Every dispute type requires different evidence to win. Paidback knows exactly what each reason code needs, flags anything missing, and tells you how to fill the gap — before submission.
Win-rate analytics
Track your dispute history, win rate, and total revenue recovered. Know exactly where you stand.
Repeat Disputer Alerts
When a customer who lost a dispute against you orders again, Paidback emails you, tags the order, and can hold fulfillment until you’ve had a look — so you decide before it ships. Free and optional.
Simple. Aligned. Risk-free.
No monthly fees. No retainers. No upfront cost. We only make money when you make money.
- ✓ Unlimited disputes handled
- ✓ Full evidence transparency
- ✓ Review before submission
- ✓ Real-time dispute detection
- ✓ Reason-code optimized responses
- ✓ Win-rate dashboard & analytics
- ✓ Repeat Disputer Alerts — free, optional
- ✓ Zero monthly subscription
- ✓ Pay only when you win
- ✓ Fee capped at $250 per dispute — high-ticket friendly
Available now on the Shopify App Store. No monthly fee — 15% only when we win, capped at $250 per dispute.
On a $500 chargeback win:
On a $2,000 chargeback win:
Common questions
Paidback is built specifically for merchants using Shopify Payments. This is currently our sole focus — we're deeply integrated with how Shopify Payments handles disputes, which lets us build more effective responses than generic tools. If you use a third-party payment processor, we're not the right fit yet.
You can see every piece of evidence Paidback collects for each dispute — AVS verification, tracking data, delivery confirmation, customer history, fraud signals, and more. Your dashboard shows what was collected, the response strategy used, and a confidence score for each case. You always know exactly what evidence is being used for you.
We monitor the dispute outcome directly through the Shopify API. When Shopify Payments confirms the dispute was decided in your favor and the funds are returned to your account, that's a win. Our 15% fee is calculated on the disputed amount and billed automatically after the win is confirmed. Our fee is capped at $250 per dispute, so merchants selling high-ticket products are never overcharged.
We handle all major Shopify Payments dispute reason codes, including: item not received, item not as described, unauthorized transaction, credit not processed, and subscription canceled. Our response strategies are tailored per reason code — not a one-size-fits-all template.
When you win a dispute, Paidback tags that customer in your own Shopify store. If they order from you again, we email you, tag the order, list it under Flagged orders, and — if you choose — hold fulfillment until you release it. Only customers who lost a dispute against you are flagged; anyone who was in the right never is. It’s free and off until you turn it on in Settings. Paidback doesn’t keep a list of your customers: their dispute history lives in your store, and orders from everyone else are checked and discarded, never stored.
Yes. Paidback uses Shopify's official OAuth flow and only requests the permissions necessary to read order, customer, and dispute data. We do not store payment card data. All data in transit is encrypted via TLS, and your data is stored with Neon, a database provider with SOC 2 Type II certification.
There's no monthly fee and no trial — installing Paidback is free. You only pay our 15% success fee when we win a dispute on your behalf. If we don't win, you pay nothing. Our fee is capped at $250 per dispute.
Three key differences: (1) We charge 15% vs Chargeflow's 25% — that's 40% less per won dispute. (2) You can review and approve each response before it's submitted, and see the evidence, strategy, and confidence score behind it. (3) We're purpose-built for Shopify Payments specifically, while Chargeflow is a more generic solution.
Available now on the Shopify App Store
Install Paidback in one click and start recovering chargebacks today. No monthly fee — pay 15% only when we win, capped at $250 per dispute.
Install on Shopify — FreeOne-click OAuth install. No credit card required.